28 Day Buyback, Premium Buyback & Direct Purchase ID Requirements

All new Buyback, Premium Buyback and Direct Purchase customers must provide two forms of ID from the list below. Please note the following:

Photo ID does not need to be provided.


Letter must be dated within the last 3 months


One piece of ID must state your address

Acceptable forms of ID

  • Official Passport (UK or international)
  • Driving License (UK or international)
  • Pass Card
  • NHS Card
  • Armed Forces Card
  • Utility Bill – gas, electric, TV licence, sky, internet provider, landline, mobile bill on a contract etc.
  • Government-issued documents – HMRC, DWP, Job Centre, court letter.
  • Council-issued documents – council tax, housing benefit, tenancy agreement etc.
  • Financial Institutions documents – bank statement, credit card statement, student loans statement, store card statement, catalogue bill statement, letter from bank, pension etc.
  • Insurance Documents – car, house, home, pet, life/private.
  • NHS letter.
  • Legal letter.
  • Bank card (customer must be requested in branch to provide a freshly printed mini statement).

All new customers must have a photograph taken at the counter when setting up an account.

Currency ID Requirements

Cheque ID Requirements

Proof of identity 

  • Passport 
  • Driving Licence 
  • Benefit Letter*

Proof of address

  • Official letter

(Dated within the last 3 months)

Letter with cheque

Detailing what the cheque is for

(If available)

*Benefit letter must state that you are entitled to benefits and state an amount due to be paid