COVID-19 Customer Update
Following the latest advice from the Scottish Goverment all ‘non essential’ shops are to close to the public. We have taken this step to protect our staff and customers.We will continue to renew and complete Buybacks online and over the phone. Customers who wish to collect their item(s) we will endeavour to get them back to you as soon as possible.
Phone lines open 10am-4pm Mon-Sat | 08000 323 441
If you pay to extend your Buyback you will get an additional 28 days.
If you pay to hold your Buyback (normally a pickup) we will hold your item(s) until the store re-open. If any other method of collection is allowed or becomes available we will contact customers
We intend to re-open shops as soon as the government advise it is safe to do so.
Finally we want to thank all our customers for their support and we look forward to seeing you at the other side once things get back to normal.
Can I pay to pick my item up?
We can take a payment over the phone or via our online payment system.
We will store your item securely until the stores are permitted to open.
Can I collect my item?
Currently we are not permitted to open any store. We are working to find an alternative for customers to collect their item(s).
Can I extend my Buyback?
Yes, you can pay over the phone when lines are open mon-sat 10am-4pm or you can pay via our online payment system.
When will shops re-open?
As soon as permitted we will re-open
If you have a Buyback due we can take a payment over the phone or via our online payment system.
We will store your item securely until the stores are permitted to open.